Terms of Service

This website is operated by Caledonia Energy Efficiency Ltd (company number [CRAIG TO SUPPLY]), trading as Scottish Energy Efficiency.

Our registered office is at Unit 3, Prospect III, Prospect Business Centre, Dundee, DD2 1TY, Scotland, United Kingdom.

You can reach us by email at info@scottishenergyefficiency.co.uk or by phone on 0141 230 0198.

Scottish Energy Efficiency operates a directory and matching service. We connect homeowners across Scotland with vetted, accredited energy-efficiency installers.

We are not an installer. We do not carry out surveys, supply equipment, or perform any installation work. Our role is limited to introducing you to a suitable partner installer based on the information you provide.

When you request a quote through our website, we share your details with one of our partner installers so they can contact you and arrange a survey.

• •The quote service is completely free and carries no obligation.
• •You are never committed to proceed with an installation simply by requesting a quote.
• •We will never pressure you into making a decision.

If you choose to go ahead with an installation, your contract is directly with the partner installer, not with Scottish Energy Efficiency or Caledonia Energy Efficiency Ltd.

The installer is responsible for all aspects of the work, including the survey, design, supply of equipment, installation, warranties, and aftercare.

We strongly recommend that you read and understand the installer’s own terms and conditions before signing any contract.

We make every effort to ensure the information on this site is accurate and up to date. However, energy-efficiency technology, government incentive schemes, and pricing change frequently.

Content on this website is provided for general guidance only and should not be treated as professional or financial advice. Always confirm current details — particularly around grants, eligibility, and pricing — with your installer and the relevant scheme administrator.

All content on this website — including text, images, graphics, logos, and software — is the property of Caledonia Energy Efficiency Ltd or its licensors, and is protected by copyright and intellectual-property law.

You may not reproduce, distribute, or republish any material from this website without our prior written consent, except for personal, non-commercial use such as printing a page for your own reference.

To the fullest extent permitted by law, Caledonia Energy Efficiency Ltd shall not be liable for any loss or damage arising from:

• •Your use of, or inability to use, this website.
• •Any reliance on information provided on this website.
• •The quality, timeliness, or outcome of any work carried out by a partner installer.
• •Any interruption or error in the availability of this website.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

This website may contain links to external sites that are not operated by us. We have no control over the content or availability of those sites and accept no responsibility for them.

We may update these terms from time to time. Any changes will be posted on this page. Your continued use of the website after changes are published constitutes your acceptance of the revised terms.

If you have a complaint about our service, please see our complaints procedure for full details on how to raise and resolve an issue.

Your privacy matters to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal data.

These terms are governed by and construed in accordance with the laws of Scotland. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the Scottish courts.